MainHelp CenterBusiness Account

Business Account

Providing you with all the support you need to manage your finances and grow your business.

FAQ

How can I add/update my email address?
What number can I call to get support?
I'm getting an error message when signing up for a Ziina account
What is the difference between personal and business accounts?
How do I provide feedback?
How do I report issues?
How can I reach out to Customer Support?
How do I close my account?
Can I access my Ziina account on my computer?
How can I change my mobile number?
How can I reset my Ziina pin?
How can I change my ZiiName?
How can I view my account statement?
How can I access or edit my account settings?
Can I enable Face ID with my Ziina Business?
Why do I need to share my contacts?
How can I download Ziina?

Payment Links

Can I accept payments in another currency through my payment link?
Does the link expire?
I want to send a payment link to a customer. How do I go about this?
How can I accept payments with payment links?
What is a ZiiLink?

Receiving a Payment

How do I use my NFC card?
What are payment links?
How do I receive a payment?

Cashout

Can I cash out to my personal bank account?
Do I pay a fee to cash out?
Which banks can I cash out to?
How long does it take to process my cash-out?
How can I cash out?

Ziina Business Fees/Charges

What are the limits of the transaction for my non-verified business account?
What are the transaction limits for my verified Business account?
What are the fees to use Ziina Business?
Are there any fees for sending/receiving money for Ziina Business?

Refer a Business

What are the benefits of referring a business to Ziina Business?
How can I refer a business to Ziina?

ZiiBoard - Payment Keyboard

Am I eligible to use the ZiiBoard?
What is the ZiiBoard?

QR Code

How can I get paid with a QR code?
How to generate Ziina QR code for payments?
What is a payment QR code?

Invoices

How can I send an invoice to a customer?
How can I generate an invoice via Ziina?

Money Transfer

How fast is the money transfer?
Can I transfer money via IBAN?
Can I transfer money to my bank from the app?

Sending a Payment

What’s the money transfer limit I can send using Ziina Business?
How can I send a payment using Ziina Business?
How can I send money?

Accepting International Payments

Can I use an international card to make a payment?
Which currencies does Ziina support for international payments?
How can I start accepting international payments?
Can I accept payments from international customers?

Adding Cash

What type of card can you add to your Ziina wallet?
How can I add or remove cards from my Ziina wallet?
How can I add cash to my Ziina wallet?

Accepting a Payment

How do I receive money from people who aren’t on Ziina?
Can I refund a payment?
Do my customers need to download Ziina to pay me?
What payment methods are accepted?
How do I use Ziina to accept payments?

Ziina Business Account Settings

How can I add personalized branding to my Ziina Business account?

Register

Why do I need to verify my identity (Emirates ID Verification)?
How do I get notified when my account gets verified?
How do I verify my business account?
How do I register for a business account?

Getting Started with Ziina Business

How can I open a Ziina Business account?
What is Ziina Professional?